/* ============================================================
   Ticket Support Chat — Стили виджета
   ============================================================ */

:root {
    --tsc-primary:      #e63946;
    --tsc-primary-dark: #c1121f;
    --tsc-bg:           #ffffff;
    --tsc-header-bg:    #1d3557;
    --tsc-header-text:  #ffffff;
    --tsc-msg-bot-bg:   #f1f3f5;
    --tsc-msg-bot-text: #212529;
    --tsc-msg-user-bg:  #1d3557;
    --tsc-msg-user-text:#ffffff;
    --tsc-border:       #dee2e6;
    --tsc-shadow:       0 8px 32px rgba(0,0,0,.18);
    --tsc-radius:       16px;
    --tsc-btn-radius:   12px;
    --tsc-z:            99999;
    --tsc-font:         -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

/* ---- Контейнер виджета ---- */
#tsc-widget {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: var(--tsc-z);
    font-family: var(--tsc-font);
    font-size: 14px;
    line-height: 1.5;
}

/* ---- Плавающая кнопка вызова ---- */
#tsc-toggle-btn {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: var(--tsc-primary);
    border: none;
    cursor: pointer;
    box-shadow: 0 4px 16px rgba(230,57,70,.45);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform .2s ease, box-shadow .2s ease, background .2s ease;
    outline: none;
    padding: 0;
    color: #fff;
    position: relative;
}

#tsc-toggle-btn:hover {
    transform: scale(1.08);
    box-shadow: 0 6px 24px rgba(230,57,70,.55);
    background: var(--tsc-primary-dark);
}

#tsc-toggle-btn:active {
    transform: scale(.96);
}

#tsc-toggle-btn svg {
    width: 26px;
    height: 26px;
    pointer-events: none;
}

/* Пульсирующий бейдж */
#tsc-toggle-btn::after {
    content: '';
    position: absolute;
    top: 6px;
    right: 6px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: #2dc653;
    border: 2px solid #fff;
    animation: tsc-pulse 2s infinite;
}

#tsc-toggle-btn.tsc-open::after {
    display: none;
}

@keyframes tsc-pulse {
    0%   { box-shadow: 0 0 0 0 rgba(45,198,83,.6); }
    70%  { box-shadow: 0 0 0 8px rgba(45,198,83,0); }
    100% { box-shadow: 0 0 0 0 rgba(45,198,83,0); }
}

/* ---- Окно чата ---- */
#tsc-chat-window {
    position: absolute;
    bottom: 72px;
    right: 0;
    width: 360px;
    max-width: calc(100vw - 32px);
    background: var(--tsc-bg);
    border-radius: var(--tsc-radius);
    box-shadow: var(--tsc-shadow);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    animation: tsc-slide-in .25s ease;
    max-height: calc(100vh - 120px);
}

@keyframes tsc-slide-in {
    from { opacity: 0; transform: translateY(16px) scale(.97); }
    to   { opacity: 1; transform: translateY(0) scale(1); }
}

/* ---- Шапка ---- */
#tsc-chat-header {
    background: var(--tsc-header-bg);
    color: var(--tsc-header-text);
    padding: 14px 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
}

.tsc-header-info {
    display: flex;
    align-items: center;
    gap: 10px;
}

.tsc-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: rgba(255,255,255,.15);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    flex-shrink: 0;
}

.tsc-header-text {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.tsc-header-text strong {
    font-size: 15px;
    font-weight: 600;
}

.tsc-header-text span {
    font-size: 12px;
    opacity: .75;
}

.tsc-header-text span::before {
    content: '● ';
    color: #2dc653;
}

.tsc-header-actions {
    display: flex;
    align-items: center;
    gap: 4px;
    flex-shrink: 0;
}

#tsc-restart-btn,
#tsc-close-btn {
    background: none;
    border: none;
    cursor: pointer;
    color: rgba(255,255,255,.7);
    padding: 6px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    transition: color .15s, background .15s;
    outline: none;
}

#tsc-restart-btn:hover,
#tsc-close-btn:hover {
    color: #fff;
    background: rgba(255,255,255,.15);
}

#tsc-restart-btn svg,
#tsc-close-btn svg {
    width: 18px;
    height: 18px;
}

#tsc-restart-btn {
    position: relative;
}

#tsc-restart-btn::after {
    content: 'Начать с начала';
    position: absolute;
    bottom: -28px;
    right: 0;
    background: rgba(0,0,0,.75);
    color: #fff;
    font-size: 11px;
    padding: 3px 7px;
    border-radius: 4px;
    white-space: nowrap;
    pointer-events: none;
    opacity: 0;
    transition: opacity .15s;
}

#tsc-restart-btn:hover::after {
    opacity: 1;
}

/* ---- Область сообщений ---- */
#tsc-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    min-height: 200px;
    max-height: 340px;
    scroll-behavior: smooth;
}

#tsc-messages::-webkit-scrollbar {
    width: 4px;
}
#tsc-messages::-webkit-scrollbar-thumb {
    background: #ccc;
    border-radius: 4px;
}

/* ---- Сообщения ---- */
.tsc-msg {
    display: flex;
    flex-direction: column;
    max-width: 82%;
    animation: tsc-msg-in .2s ease;
}

@keyframes tsc-msg-in {
    from { opacity: 0; transform: translateY(6px); }
    to   { opacity: 1; transform: translateY(0); }
}

.tsc-msg.tsc-bot {
    align-self: flex-start;
}

.tsc-msg.tsc-user {
    align-self: flex-end;
}

.tsc-msg-bubble {
    padding: 10px 14px;
    border-radius: 14px;
    word-break: break-word;
    line-height: 1.5;
}

.tsc-bot .tsc-msg-bubble {
    background: var(--tsc-msg-bot-bg);
    color: var(--tsc-msg-bot-text);
    border-bottom-left-radius: 4px;
}

.tsc-user .tsc-msg-bubble {
    background: var(--tsc-msg-user-bg);
    color: var(--tsc-msg-user-text);
    border-bottom-right-radius: 4px;
}

.tsc-msg-time {
    font-size: 11px;
    color: #aaa;
    margin-top: 3px;
    padding: 0 4px;
}

.tsc-bot .tsc-msg-time {
    align-self: flex-start;
}

.tsc-user .tsc-msg-time {
    align-self: flex-end;
}

/* ---- Индикатор печати ---- */
#tsc-typing-indicator {
    padding: 8px 16px;
    display: flex;
    align-items: center;
    gap: 4px;
    flex-shrink: 0;
}

#tsc-typing-indicator span {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #adb5bd;
    animation: tsc-typing .9s infinite;
}

#tsc-typing-indicator span:nth-child(2) { animation-delay: .15s; }
#tsc-typing-indicator span:nth-child(3) { animation-delay: .30s; }

@keyframes tsc-typing {
    0%, 60%, 100% { transform: translateY(0); opacity: .5; }
    30%            { transform: translateY(-5px); opacity: 1; }
}

/* ---- Зона ввода ---- */
#tsc-input-area {
    border-top: 1px solid var(--tsc-border);
    flex-shrink: 0;
}

/* Кнопки-варианты ответа */
#tsc-buttons-area {
    padding: 10px 12px;
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.tsc-option-btn {
    background: #fff;
    border: 2px solid var(--tsc-primary);
    color: var(--tsc-primary);
    border-radius: var(--tsc-btn-radius);
    padding: 8px 14px;
    font-size: 13px;
    font-family: var(--tsc-font);
    cursor: pointer;
    transition: background .15s, color .15s, transform .1s;
    outline: none;
    line-height: 1.3;
    text-align: left;
}

.tsc-option-btn:hover {
    background: var(--tsc-primary);
    color: #fff;
    transform: translateY(-1px);
}

.tsc-option-btn:active {
    transform: translateY(0);
}

/* Текстовый ввод */
#tsc-text-input-area {
    display: flex;
    align-items: center;
    padding: 10px 12px;
    gap: 8px;
}

#tsc-text-input {
    flex: 1;
    border: 1.5px solid var(--tsc-border);
    border-radius: 24px;
    padding: 9px 16px;
    font-size: 14px;
    font-family: var(--tsc-font);
    outline: none;
    transition: border-color .15s;
    background: #fff;
    color: #212529;
}

#tsc-text-input:focus {
    border-color: var(--tsc-primary);
}

#tsc-text-input::placeholder {
    color: #adb5bd;
}

#tsc-send-btn {
    height: 38px;
    padding: 0 14px;
    border-radius: 24px;
    background: var(--tsc-primary);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    color: #fff;
    flex-shrink: 0;
    font-family: var(--tsc-font);
    font-size: 13px;
    font-weight: 600;
    white-space: nowrap;
    transition: background .15s, transform .1s;
    outline: none;
}

#tsc-send-btn:hover {
    background: var(--tsc-primary-dark);
    transform: scale(1.03);
}

#tsc-send-btn svg {
    width: 14px;
    height: 14px;
    flex-shrink: 0;
}

/* ---- Системные сообщения ---- */
.tsc-msg-system {
    align-self: center;
    font-size: 12px;
    color: #868e96;
    background: #f8f9fa;
    padding: 4px 12px;
    border-radius: 20px;
    max-width: 90%;
    text-align: center;
}

/* ---- Успешное завершение ---- */
.tsc-success-icon {
    font-size: 32px;
    text-align: center;
    display: block;
    margin-bottom: 4px;
}

/* ---- Адаптив для мобильных ---- */
@media (max-width: 480px) {
    #tsc-widget {
        bottom: 16px;
        right: 16px;
    }

    #tsc-chat-window {
        width: calc(100vw - 32px);
        bottom: 76px;
        right: 0;
        max-height: calc(100vh - 110px);
    }

    #tsc-messages {
        max-height: calc(100vh - 280px);
    }
}

/* ============================================================
   Кнопки чата на странице FAQ
   ============================================================ */
.tsc-faq-btn-group {
    display:        inline-flex;
    flex-direction: column;
    gap:            10px;
    margin:         8px 0;
}

.tsc-faq-btn-group > a {
    display:         flex !important;
    align-items:     center !important;
    justify-content: center !important;
    width:           100% !important;
    min-height:      90px !important;
    box-sizing:      border-box !important;
    padding-top:     0 !important;
    padding-bottom:  0 !important;
}

a.tsc-faq-open-btn {
    display:          block;
    background-color: #7b1a2e;
    color:            #ffffff !important;
    text-decoration:  none !important;
    border:           none;
    border-radius:    50px;
    padding:          12px 24px;
    font-size:        1.1em;
    font-family:      inherit;
    font-weight:      600;
    line-height:      1.4;
    cursor:           pointer;
    transition:       background-color .2s, transform .1s;
    box-sizing:       border-box;
}

a.tsc-faq-open-btn:hover {
    background-color: #5c1221;
    transform:        translateY(-1px);
    color:            #ffffff !important;
}